Is There Such a Thing as After-Sale Service?

Many of my clients do follow-up calls just to check, and some people's attitude as well. You know, we don't want to wake up a sleeping dog if we call them. They might have a problem, and they're going to call us back out. Some clients actually deliver flowers, thanking the person. We have a company called a Little Something where they send gifts to people. Even a monthly client newsletter is an after-sale service for your business.