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4min chapter
#174: Aylwin Lewis, former CEO of Potbelly and Sears – Results are paramount
How Leaders Lead with David Novak
Understanding the Frontline: Blind Visits and Roundtable Discussions
In this chapter, the speaker discusses their efforts to understand the needs of the front line and customers through blind visits and roundtable discussions. They emphasize the importance of listening, addressing misconceptions, and continuously improving through employee engagement.
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