How Do You Get Real Time Customer Feedback?

I like to go a mile deep or an inch wide and a mile deep. So if I'm targeting like, I mean, so in my day job, I target customer success people. And one thing that they've been doing is like combating it through like 30, 60, 90 days surveys right before renewals. That's not good enough. You have to understand why they're frustrated. It was featured in our Q3, Q4 reports. They ended up just saying, hey, like, now it's not a good time. Does that help? Got you?"