
Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
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How to Foster a Brilliant Basics Culture at Hyatt
I was really fascinated by your description of the brilliant basics. What are some of the ways in which you achieve that? I try and templatize things to the extent that we can. There's a lot of stuff that we just do over and over. Second, automate everything we can. And one of the things I'm really trying to root out is the hero culture at Hyatt.
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