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Adapting Banking in a Pandemic
This chapter delves into the evolution of a prominent banking podcast over five years, shaped significantly by key industry events and the COVID-19 pandemic. It highlights the rapid adaptation of banking practices, the pivot from in-person to virtual formats, and how smaller institutions leveraged innovation amidst larger banks' struggles. Through personal anecdotes and insights from industry leaders, the discussion emphasizes the importance of understanding customer needs and fostering adaptability in the banking sector.