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The Art of Servant Leadership with David Cancel, CEO of Drift

This New Way

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The Importance of Serving People

In the Navy SEALs and Special Ops, they have a very servant leadership approach to things because it's the only way that you're going to get people in high risk situations to do things. In terms of how we implemented an example would be that we try to have the most autonomy in the individual contributor level of the company. What it ends up doing is that we're able to move faster than other people than our competitors,. Because we have individual decision making happening on the field, let's say, versus having happening in the boardroom or in the conference room. So the impact is these people are, you know, on average happier because they make decisions... But more importantly to the business

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