
Episode 13: How to approach service mapping (blueprint) workshops
The User Research Strategist: UXR | Impact | Career
00:00
Creating a Journey Map in RB
"We were all over the place. I think we started in the middle of what we really knew and then we worked from backwards and then forward," she said. "So very, very easy here is there are two main stages in the beginning of our particular journey map in blueprint."
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