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2min chapter
#14 The Art of Making and Fixing Mistakes
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A Social Media Mishap: The Vagina Plane Incident
This chapter explores a surprising incident where an airline's attempt to handle a customer complaint on social media backfired dramatically. It examines the humorous yet alarming consequences of digital miscommunication in today's online landscape.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode