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Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance

Punk CX with Adrian Swinscoe

CHAPTER

Sustaining Excellence in Customer Experience through Diverse Inspiration

This chapter explores the challenges of sustaining high-quality customer experiences and the necessity of looking beyond conventional business practices. Using a concert experience as a case study, the speakers illustrate how diverse inspirations can enhance customer loyalty and engagement.

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