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5min chapter
Maximizing Customer Retention with John S. Kim
Entrepreneurs on Fire
The Impact of Customer Retention on Business Growth
This chapter emphasizes the vital role of customer retention in driving business growth, explaining how slight changes can significantly impact Annual Recurring Revenue (ARR). It features a calculation formula and a compelling example that illustrates the difference in outcomes between high and low retention rates, guiding entrepreneurs in their strategic focus.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode