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2min chapter
The Power of Persuasion in Customer Success: Practical Strategies | Dr. Christopher Phelps
Customer Success Talks
Intro
This chapter explores practical applications of Robert Cialdini's seven principles of persuasion, focusing on customer success management. It discusses strategic persuasion tactics and highlights common scenarios like upselling and change management that professionals often face.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode