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Making design matter in technology organizations

Thoughtworks Technology Podcast

CHAPTER

Designing an API Strategy for a Platform or Customer-Facing Product

Is there anything fundamentally different about trying to say design the API strategy for a platform or these more technical products as opposed to something that might be more of a consumer product or a business process? I mean, the process that I always go through, it's the same thing as it's still about understanding the problem and understanding the customer. An internal platform would look very different to an app that you've built for an end customer. But you still have to think about well, accessibility. So other people inside the organization that we need to cater for with, with different disabilities,. Same as you have outside an organization with end customers.

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