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Ep. 17: Determining your Company's Value: EBITDA, Bottom Line, and Financial Security Nets

Organizational Sherlocks, a Business Psychology podcast

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Emotional Connections in Customer Experience

This chapter captures the speakers' reflections on their time in the hospitality industry, focusing on Outback Steakhouse's customer-centric philosophy. They explore how this approach fosters emotional connections with patrons and informs their current professional practices.

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