Introduction

Baptiste Jamin co-founded Crisp with a friend he met in high school.

Highlights (go straight to 🔥 for the best stuff):

• 1:42 – Crisp competes with massive companies: Zendesk, HelpScout, Intercom
• 2:52 – How did Crisp get started? (they started young!)
• 4:40 – The key insight that lead them to start Crisp 🔥
• 7:03 – "Being young and in France, how much did you know about the startup ecosystem?"
• 9:39 – How they bootstrapped Crisp in their twenties 🔥
• 12:52 – Market insights and how they found their first customers 🔥
• 16:02 – How they got a surge of new customers 🔥
• 22:39 – Why Crisp charges LESS than their competitors 🔥
• 30:14 – What it's like to have a customer base that is comprised of many niches 🔥
• 32:30 – How does a small team ship such high-quality software? 🔥
• 35:06 – Marketing strategy and tactics for small SaaS companies 🔥
• 40:36 – Key insight on Crisp's "job to be done." 🔥
• 45:52 – Crisp's simple sales trick for closing more deals 🔥
• 50:58 – Why some EU countries have an advantage in product differentiation 🔥
• 1:01:54 – Emerging global SaaS markets you might not have heard about

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