678: Chris Voss | Hostage Negotiation Tactics for Everyday Life
The Jordan Harbinger Show
00:00
From SWAT to Negotiator: The Art of Conversation
In this chapter, the speaker shares their journey from a SWAT officer to a hostage negotiator, exploring the challenges and emotional resilience required in high-stakes situations. They highlight the effectiveness of open-ended questions in negotiation and draw parallels between crisis negotiations and everyday business interactions. Through personal anecdotes and the examination of emotional intelligence, the chapter underscores the transformative power of understanding human emotions in decision-making.
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