Building Trust Through Leadership and Communication | 7min snip from Lenny's Podcast: Product | Growth

Get the app

How to ask the right questions, project confidence, and win over skeptics | Paige Costello (Asana, Intercom, Intuit)

Lenny's Podcast: Product | Growth | Career

chevron_right

notes

CHAPTER

Building Trust Through Leadership and Communication

This chapter focuses on the nuances of leadership and trust-building, particularly when leading more experienced teams. It emphasizes the importance of curiosity, effective questioning, and authentic communication in fostering collaboration and credibility within organizations.

00:00

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

Brought to you by Brave—The independent, global search index you can use to power your search or AI app | Attio—The powerful, flexible CRM for fast-growing startups | Round—The private network built by tech leaders for tech leaders

—

Paige Costello is a beloved product leader with a reputation as a remarkable coach and mentor. She is currently the Head of Core Product at Asana, where she leads the group responsible for Asana’s web, desktop, and mobile apps. Prior to that role, she served as the Director of Product at Intercom and, before that, as a Group PM at Intuit, where she kickstarted her product career through their renowned APM program. In today’s episode, we discuss:

• The unique product development process at Asana and how it’s evolved

• The double-diamond framework

• Conscious leadership training, and why every Asana employee learns it

• How to demonstrate confidence and earn trust from skeptics

• Why curiosity and openness may be the most important PM competencies

• How to give feedback using impact statements

—

Find the full transcript at: https://www.lennysnewsletter.com/p/how-to-ask-the-right-questions-project

—

Where to find Paige Costello:

• Twitter: https://twitter.com/paigenow

• LinkedIn: https://www.linkedin.com/in/paigecostello/