
The Power of Recognition, Awards & What I've Learned From The Hospitality Hero - Steven Hesketh
Hospitality Daily Podcast
00:00
The Art of Listening and Celebrating Kindness in Hospitality
This chapter explores the importance of listening to stories of excellence in the hospitality industry, highlighting the role of kindness and compassion in enhancing customer and employee experiences. The discussion emphasizes how sharing such stories can inspire leaders and uplift their teams, fostering a culture of empathy and recognition.
Transcript
Play full episode