Do You Want to Encourage People to Make Errors?

3min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

The second worker with a turbulent year has learned much more. What can you do for worker A who's had this move year? You can take some of these crises that the second worker had and encapsulate them as story or as scenarios. And we've seen organizations doing some things like that. That's actually one of our decision training methods is to provide those vicarious experiences.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

Want even more? Members get early access, hand-edited transcripts, member-only episodes, and so much more. Learn more here: https://fs.blog/membership/

Every Sunday our Brain Food newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/

Follow Shane on Twitter at: https://twitter.com/ShaneAParrish