9. You Are Not the User: How the the False Consensus Effect Can Lead Good Design Astray (feat. Alita Joyce, UX Specialist at NN/g)
NN/g UX Podcast
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Is There Really a Short Cut?
Designers often assume that a design is mostly good, because it meets these huristics. You know, if we were users, it seems to meet our expectations. But again, you just have to go out and watch people using these products,. They continuously surprise us.
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