Trends in Renter Retention Post-COVID

Rental housing economist Jay Parsons dives deep into a topic that is far more nuanced than it's typically given credit for: low turnover among renters. Nearly everyone wants to give all the credit to the lack of move-outs to buy single-family homes. And certainly that's a factor, but is it the only factor? The data suggests it's just one of several factors at play. Jay examines other factors that help explain why turnover has been unusually low throughout these past five years — even back when home sales were booming. Additionally, Jay brings in multifamily proptech guru Dom Beveridge for a conversation on the evolving role of technology in resident satisfaction and retention, as well as leasing and staffing efficiency. How do we separate real advancements from buzzy vaporware on hot topics like AI and centralization? Dom shares highlights from his latest 20for20 report offering intel from apartment executives on real technology trends impacting property owners and managers. And as always, Jay offers up recurring features like "In the News" and "Rental Housing Trivia."