Reducing Bureaucratic Friction

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The likely next mayor of New York City is Zohran Mamdani, if polling is anywhere close to being correct. Much of the conversation has revolved around the day-to-day administration of City Hall. If Mamdani wins, does he have what it takes to run the city’s government?

Today’s guest is still active in NYC political life, and it was clear I would not get an answer to that particular question. Instead, I took this opportunity to investigate how City Hall actually runs, and how the past three mayors have structured their administrations. But if you read between the lines, you can treat this conversation as a guide about what has worked in New York’s governance over the last 20 years, and the likely stumbling blocks for an ambitious new administration.

Maria Torres-Springer moved to New York City a week before 9/11, and spent most of the following 20 years in city government — first as a top appointee in the Bloomberg administration, then in several high-powered roles under Bill de Blasio, and eventually as second-in-command for Eric Adams. Her most recent role was as first deputy mayor: functionally the Chief Operating Officer of New York City. Torres-Springer resigned in February 2025 (she was not implicated in the overlapping Eric Adams corruption scandals).

To put it lightly, Torres-Springer has fans. In November 2024, City & State New York wrote a cover story titled, “The Vibe at City Hall is Thank God for Maria Torres-Springer.” It quotes political figures from the far left, center left, and right, calling Torres-Springer “a phenomenal leader,” “a very classy, charismatic, knowledgeable individual,” and, “a serial overachiever in a good way.” When Adams appointed her as first deputy mayor, he said, “She has the ability of landing the plane.”

Torres-Springer is widely described as one of the most effective political operators in New York City, and she’s been linked in media stories as a potential official in the next mayoral administration (although she recently took a role as President of the Revson Foundation, a NYC-based philanthropic organization). She’s maybe the best possible guest to talk about steering City Hall.

Given constraints on what Torres-Springer could discuss, I wanted to get into two big topics. One is process. What does it take to run City Hall? How have different mayors done it differently? The other is outcomes. Torres-Springer was one of the champions of City of Yes, the Adams-backed initiative to build 500,000 new housing units in the city over the next 10 years. I wanted to better understand City of Yes, what she’s most excited about, what didn’t make the cut, and how it all came together politically.

We discuss:

* What it takes to succeed working for three very different mayors

* How Bloomberg, de Blasio, and Adams governed differently

* How to work effectively under constant pressure

* The political coalitions that made City of Yes possible

* Why it takes over a year to turn over a NYCHA apartment

* How to fix the plumbing of government

* What the next mayor should prioritize to keep New York thriving

Thanks to Harry Fletcher-Wood, Eamonn Ives, and Katerina Barton for their judicious audio and transcript edits for length and clarity.

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