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Kayak CEO Steve Hafner on the state of travel, AI's place, hospitality trends, and more! | E1822

This Week in Startups

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Navigating AI in Travel and Dining

This chapter examines the integration of AI and voice technology in the travel sector, noting consumer preferences for traditional methods over voice interactions. It highlights the impact of the COVID-19 pandemic on a travel company, their strategies for maintaining trust during financial hardships, and the challenges faced by restaurants with low-profit margins. Additionally, it explores innovative reservation models and strategies to minimize no-shows, emphasizing the evolution of consumer behavior in restaurant reservations.

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