The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Understanding your ideal customers and how to sell to them

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Defining the Ideal and Non-Ideal Customers

The speaker discusses the importance of defining both the ideal and non-ideal customers when developing a go-to-market strategy. They emphasize staying true to the target audience and understanding which features to prioritize based on the target audience.

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