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4min chapter
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)
This is Growth!
Evaluating ROI in Emerging Customer Success Technologies
This chapter explores the difficulties in quantifying ROI for nascent technologies in customer success, emphasizing the need for a solid business case. It highlights storytelling as a vital tool for illustrating potential benefits and paving the way for future discussions.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode