Enhancing Maintenance Processes in Property Management

This chapter explores the development of effective maintenance strategies within property management firms, detailing a significant operational scaling from 9,000 to 18,000 doors. It discusses the challenges posed by inconsistencies in maintenance management, emphasizing the creation of structured policies and strong vendor relationships to improve efficiency and tenant satisfaction. The conversation also highlights the importance of KPIs and tenant feedback in promoting a healthy maintenance operation and fostering positive tenant relationships.