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16min chapter
How to have great conversations, with Charles Duhigg and Michael Yeomans, PhD
Speaking of Psychology
Building Trust and Understanding in Difficult Conversations
This chapter discusses the challenges of having difficult conversations and emphasizes the importance of avoiding peak anger. It suggests focusing on trust building and understanding rather than persuasion. The chapter also explores conversational tools, receptive language, and the importance of nonverbal cues in communication.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode