Secrets of a Rockstar Chief Digital Banking Officer
Banking Transformed with Jim Marous
00:00
Having the Customer at the Center of the Experience
The ability to quickly iterate through changes, rather than what we would always do in the old days, do in the quarterly or annual up dates of any platform. You knowha, we all talk about having the customer in the centr of the experience but you talked about when covet hit had to transform from a branch base environment to a dital environment. In lets just talk about those things. The didual account opening, the dia on boarding process, to really improve the customers experience from a digual perspective.
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