How Did You Get Clients to Sign Up for Your Services?

We built docks that outline every step of the process. The project management saw for that, we were using litrello. We don't move them to the next stage until we get these assets from them. If it's been five days or whatever, and we have not heard from them, or not gotten the assets and not left this stage,. Now we eant to ping them again. You got when the the lawyer can't export their own data, it albuasly keeps them sticky because it createsa built in sort of churn, a friction, if you will. How did allowing owners or lawyers to walk away with their data impact your churn rates? It didn't like it