Navigating Communication Challenges in Management Dynamics

I have a great discussion between Derek Lewis and John Willis, focusing on the historical and philosophical underpinnings of quality control and those who were paramount to the movement including Walter Shewhart, W. Edwards Deming, and Joseph M. Juran. The dialogue includes anecdotes, critiques, and appreciations of Shewhart and Deming's work, including a dramatic rendition of a critique by Juran. 

Additionally, we touch on the dynamics of recognition and credit within the field, highlighting the broader system thinking introduced by Deming to Japanese industries and contrasting perspectives on their contributions to quality control.