The Role of the Head of Product

Ben: I can just think of so many examples in my past where we probably got that framing wrong, or we even started with the customer framing. But then, you know, internal problems just like start to pull you back. He says he's always been shocked by how little that conversation ever comes up. Ben: How do we know that we're working on the things right now that are going to solve customer problems in two years? Show me what kind of like customer success metrics look like. And let's see a dashboard of that, right?