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2min chapter
Ask Matt Anything (AMA) 1: Trust, Paraphrasing, and Nonverbal Cues
Think Fast Talk Smart: Communication Techniques
Balancing Emotion and Communication: Acknowledgment and Paraphrasing Techniques
This chapter explores strategies for communicating with individuals experiencing strong emotions, highlighting the need to acknowledge feelings without labeling them. It emphasizes paraphrasing as a way to validate emotions while ensuring that all perspectives are considered in the dialogue.
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