5min chapter

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Esben Friis-Jensen @Userflow. Bootstrapping to 7 figures with a team of 3

saas.unbound

CHAPTER

Adding Affiliate Programs and Handling Customer Support

This chapter discusses the benefits of adding an affiliate or customer referral program to a SaaS business. It also explores customer support strategies including fixing recurring support issues in the product, using video explanations, and managing customer expectations.

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