
3 More Questions (Will Guidara) with David Novak and Koula Callahan
How Leaders Lead with David Novak
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Empowering Frontline Employees and Dealing with Unrealistic Results
Exploring the significance of empowering frontline employees to enhance customer satisfaction and the challenge leaders encounter in persisting towards achieving a specific outcome despite discouraging data, with a real-life anecdote from KFC.
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