The first obstacle really was an internal one. I had been an engineer for 15 years and knew the perverse incentives that can come in from metrics. So it wasn't just that I had to overcome myself and my resistance, but there was understandable resistance across the organization. It took nearly two years until we realized that data is actually helping the teams themselves."
In this interview, Mojtaba Hosseini (Director of Engineering at Zapier) talks about how to approach using metrics, pitfalls teams run into, and the common evolution teams go through as they adopt metrics.