Jean M. Lawler: How Humor Can Make or Break Your Negotiation
Negotiate Anything
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Navigating Mediation: Insights and Techniques
This chapter explores the speaker's journey from lawyer to neutral mediator, highlighting the nuances of virtual mediation and the importance of understanding party needs. It discusses key aspects of the mediation process, including the distinction between wants and needs, the role of confidentiality, and the use of humor to facilitate communication.
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