Difficult Conversations with Sheila Heen
Negotiate Anything
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Navigating Conversations with Humanity and Purpose
This chapter explores strategies for engaging in conversations with a focus on humanity and purpose, rather than blame and control. It discusses the importance of acknowledging one's contributions to issues, building trust, and promoting reciprocity in dialogue. Emphasizing conversational leadership, the chapter blends vulnerability with negotiation skills to address challenges collaboratively and navigate power dynamics with empathy and understanding.
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