
Doing Democracy: Jennifer Pahlka on How to 'Recode America'
KQED's Forum
The Failure of Government Technology and its Impact on Service Delivery
This chapter discusses the failures of technology in government services, particularly in unemployment benefits during the pandemic, leading to a crisis for many people. It explores the challenges faced by the government in handling the backlog of applications and highlights the need for improvement in government's use of technology.
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