You Have a Lot More Authority Than You Think You Have

"It's very empowering, actually, to think I have more agency and more control over my choices than it sometimes feels in this moment," he says. "You can react in a frustrated, from a frustrated angry place, and you're not going to make a lot of headway." He adds: "The outcome, you can't say anything for sure, but your chances that you're, that you're going to affect a much more positive outcome go through the roof"