Holding the Calm: The Secret to Resolving Conflict and Defusing Tension With Hesha Abrams
Negotiate Anything
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The Best Negotiation and Conflict Resolution Strategies Are Built on the Psychology
The best negotiation strategies are built on the psychology, says Hesha. The power-based approach can have a place when it needs to be; but if you're going to use an iron hammer, put it in a velvet glove, she says. "You don't hit everyone over the head with a hammer ... You use the hammer when it's appropriate"
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