RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary
What's Next! with Tiffani Bova
00:00
The Connective Tissue of Customer Experience
The big talk right now is the net promoter score. And that's the metric du jour. But one thing that I think is really important is you said enable your organization, everyone within the organization, to take responsibility for customer experience. There's a huge wave right now of trying to shift culture within the company. You know, top, bottom side with everybody taking responsibility for the customer.
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