Claire Hughes Johnson: Scaling People - Outside Insights
Permanent Podcast: Real Talk About Private Equity and Buying, Selling, and Operating Small Businesses
The Difference Between a Strong Manager and a True Leader
Stripe founder and CEO Claire Kuchins talks about the difference between a strong manager and a true leader. "I like to have the knowable thing where I can make a plan," she says of her leadership style. Stripe has gone from 200 employees to more than 8,000 in less than 10 years.
Claire Hughes Johnson (Google, Stripe) discusses her new book Scaling People: Tactics for Management and Company Building. Claire talks about why she thinks vulnerability is so powerful, the pitfalls of transparency in leadership, how to build systems by building trust, and the difference between management and leadership.
LINKS & MENTIONS FROM THIS EPISODE
“Scaling People” by Claire Hughes Johnson https://press.stripe.com/scaling-people
Read “The Messy Marketplace” by Brent Beshore https://www.amazon.com/Messy-Marketplace-Selling-Business-Imperfect/dp/0998030007/ref=sr_1_1?crid=188DH4FFMN8IX&keywords=messy+marketplace&qid=1682524629&sprefix=messy+mark%2Caps%2C134&sr=8-1
Listen to “The Messy Marketplace” (episode 1 of the Permanent Podcast feed) https://www.permanentequity.com/themessymarketplacepodcast/introduction-a-note-from-the-author
Claire mentions “Bury My Heart at Conference Room B” by Stan Slap https://www.amazon.com/Bury-Heart-Conference-Room-Unbeatable/dp/1591843243/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1682524772&sr=8-1
David mentions “Raising Emotionally Strong Boys” by David Thomas https://www.amazon.com/Raising-Emotionally-Strong-David-Thomas/dp/0764240714/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1682524959&sr=8-1
Sign up for our weekly newsletter for operators, Permanent Playbook: https://www.permanentequity.com/newsletter
CONNECT
Claire on twitter https://twitter.com/chughesjohnson
Claire on LinkedIn https://www.linkedin.com/in/claire-hughes-johnson-7058/
Brent on twitter https:/https://twitter.com/BrentBeshore
Brent on LinkedIn https://www.linkedin.com/in/brentbeshore
Visit https://www.permanentequity.com/ for more
Sign up for our weekly newsletter for operators, Permanent Playbook: https://www.permanentequity.com/newsletter
Sign up for a new daily newsletter from Tim Hanson, Unqualified Opinions: https://www.permanentequity.com/unqualified-opinions
TIMESTAMPS
0:00 Intro & Who Is Claire?
2:08 “This One Scales to 11”
4:08 Why Write “Scaling People?”
13:08 One of Claire’s Most Pivotal Moments as a Manager
22:12 Transparency: Virtue or Vice?
28:22 The Challenges of Managing PEOPLE
36:38 The Power of Being Vulnerable
46:42 Why Dachshunds Are the Funniest Dogs
51:26 How Have Your Motivations Changed Over Time?
55:36 The Difference Between a Strong Manager and a True Leader
57:55 Why a Business Stays Small
1:06:35 How to Build Kindness Into Company Culture
1:10:45 Who Would You Send This Podcast To?
1:11:52 Legal Disclaimer
EPISODE CREDITS
Produced by David Cover
Additional editing & mastering by Ryan Lipman
Intro music by David Cover, Andy Freeman, Rhett Johnson, & Andrew Luley
Outro music by Jees Guy
WE STEWARD COMPANIES THAT CARE WHAT HAPPENS NEXT
Visit https://www.permanentequity.com/ for more
Sign up for Permanent Playbook, our newsletter for operators in the field: https://www.permanentequity.com/newsletter
Sign up for Unqualified Opinions, a new daily newsletter from our very own Tim Hanson: https://www.permanentequity.com/unqualified-opinions
Check out our other podcast episodes here: https://www.permanentequity.com/audio
LEGAL DISCLAIMER
This podcast is made available solely for educational purposes, and the information presented here does not constitute investment, legal, tax or other professional advice, and should not be construed as an offering of advisory services, or as a solicitation to buy, an offer to sell, or a recommendation of any securities or other financial instruments. The thoughts and opinions expressed by or through this podcast are those of the individual guests and speakers and do not necessarily reflect the views of Permanent Equity. The discussion on this podcast of any entity, product or service does not imply an endorsement thereof, and the guests may have a financial interest, whether through investment or otherwise, in one or more of any such entities, products or services. This podcast is presented by Permanent Equity and may not be copied, reproduced, republished or posted, in any form, without its express written consent.
Remember Everything You Learn from Podcasts
