Web browsers are interchangeable. They're carbon copies of the exact same code chromiums with little tweaks, little tweaks around the edges. It's a commodity market and they're unbelievably lucrative. If you can get people to use it, you're going to print money. And so if you tie that back to everything I've said before, bingo, that is what we want to work on. That's what we wanted. We want to create emotional connection with people. But I don't think that applies to every category of software.
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Josh Miller is the CEO and co-founder of The Browser Company, where he helped build Arc, my go-to web browser. In today’s episode, we get an inside look at the unique structure and values of The Browser Company and how their company culture has helped them land some of the best talent in tech. Josh shares ways that his company embraces experimentation, including their “optimizing for feelings” approach to building, and explains why extreme transparency is at the forefront of everything they do.