The Importance of Being Human

"I could sense that she felt that embarrassment when she walked in, and I feel good about the fact that... I let her know that it was okay," he says. "Snapping at people and being rude to people and being emotionally reactive and flying off the handle are just not being nice to people." He adds: "If I'd have been a child in the moment there, and I drew a tantrum, and snapped at that person who came in, I was a children in the moment"