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3min chapter
Former American Airlines Chief Commercial Officer Vasu Raja on Aviation's Current Inflection Point
Airline Weekly Lounge Podcast
Exploring the Evolution of Airline Loyalty Programs
This chapter examines the shift from traditional frequent flyer programs to a more holistic approach to customer loyalty, integrating both service quality and overall travel experience. It discusses how airlines can leverage unique travel experiences, like sports tourism, to foster deeper connections with their customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode