Thereto educate, teach them. Don't hold back information because you think it's going to like, give away some sort of secret buck and teach them. That creates a situation where that person, you tell that person something, that person goes out in the real world, finds out that information to be true on their own, ok? Then they they gain trust. And that's whenever loyalty click. It clicks over to loyalty.
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.