Customer Service 101, with Andy Frisella - MFCEO10
REAL AF with Andy Frisella
00:00
Education, Trust, Loyalty
Thereto educate, teach them. Don't hold back information because you think it's going to like, give away some sort of secret buck and teach them. That creates a situation where that person, you tell that person something, that person goes out in the real world, finds out that information to be true on their own, ok? Then they they gain trust. And that's whenever loyalty click. It clicks over to loyalty.
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