77. The Good, Bad, and Weird of Japan
Shit You Don't Learn in School
Mastering Service: The Japanese Way
This chapter explores Japan's exceptional service efficiency, focusing on convenience stores, airport logistics, and dining experiences. It highlights the meticulous attention to detail and quality that characterize Japanese hospitality, from impeccable luggage handling to artistic meal presentations like bento boxes. The discussion contrasts these experiences with service in other countries, showcasing Japan's profound cultural appreciation for customer care.
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