Ep 114 - "What Elite Companies Do"
Head Heart & Boots
The Importance of Communication and Customer Feedback in Team Performance
This chapter emphasizes the importance of elite level communication with customers and the value of gathering detailed feedback. It also highlights the significance of tying customer feedback to mundane processes to improve team performance.
In this episode of the Head, Heart, and Boots Podcast, your hosts Chris and Brandon dive deep into the essence of personal and business transformation within the dynamic Disaster Restoration industry. As the discussion unfolds, Chris and Brandon address a common challenge many business leaders face: hitting a ceiling in their business growth, particularly when stuck at a certain revenue level.
KEY TAKEAWAYS:
Overcoming Growth Barriers: Common challenges businesses face, such as hitting a revenue ceiling, and offer strategies to break through these barriers, making the episode invaluable for leaders seeking growth.
The Essence of Elite Performance: Through analogies ranging from military operations to sports icons, the hosts convey the importance of rigorous preparation and behind-the-scenes work for achieving seamless success, drawing parallels to business practices needed for excellence.
Foundational Elements for Success: Three critical areas for businesses to focus on for elite performance:
- Crystal-clear organizational structure
- Comprehensive training and preparation
- A communication-rich environment
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C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.
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