Balancing Customer Servicing in a Growing Tech Repair Business

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The chapter explores the importance of managing attention between current and potential customers in a tech repair business, emphasizing the need to maintain high standards and customer satisfaction for both groups. It underlines the significance of aligning the team to effectively service and prioritize the needs of all customers.

In today's episode, Andy answers your questions on how to deal with the lag phase when you don’t see any results even with work at full capacity, how to retain existing customers while bringing in new customers during the growth phase of your business, and how to be effective when everyone around you has a “crabs in a bucket” mentality.