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Unlocking 40 Years of Success: Kevin McCarney’s on Building Restaurant Brands That Last

FULL COMP: The Voice of the Restaurant Industry Revolution

CHAPTER

Mastering Restaurant Communication

This chapter examines essential communication skills necessary for high-pressure restaurant settings, emphasizing emotional intelligence and the ability to maintain composure. It also explores the evolution of consumer behavior since 1984, highlighting the demand for quality service and the importance of building customer relationships. The discussion includes insights on teamwork and the dynamic partnership between two key figures in the restaurant, showcasing their collaboration and commitment to the brand's vision.

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