Tearsheet Podcast: Exploring Financial Services Together cover image

The story of Erica, Bank of America’s homegrown digital assistant

Tearsheet Podcast: Exploring Financial Services Together

CHAPTER

Intro

This chapter introduces a new series on AI, featuring a discussion with a technology leader from Bank of America about their digital assistant, Erica. The conversation explores the challenges of developing a user-friendly financial assistant and highlights the significance of natural language interaction in enhancing customer engagement.

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